We’re looking at opening several more locations across the county. Our EZ Tag stores have not accepted cash traditionally so we’re looking at whether you could do that at one of our storefronts. We are starting to look at, if you can’t pay cash at our toll plaza, can you pay cash at our EZ Tag stores. We’ve done some research on options that are being offered across the country. What kind of options are you considering for toll road drivers who want to pay cash? Until we address all these unbanked customers and the former cash payers, we’re not fully there.īecause it’s not just a process of removing the booths and having everyone pay through an EZ Tag or some other method, it’s about making sure all residents of Harris County can be included into our toll road and participate in our toll road. Unfortunately, if you don’t have a credit card or you’re unbanked, which could potentially be a large part of our population, we don’t want to be punitive to that segment of our county. If you do not have an EZ Tag and you used to pay coins in the past, we really want to focus on that. It’s really holistic in the customer experience. It’s somewhat all-electronic right now, but when we define all-electronic, it’s a holistic view of how we do business as a toll road. If you’re not taking cash at this point, isn’t the system essentially all-electronic right now? All that weaving leads to potential accidents, especially with the higher speeds. It’s not something we want to go into the future with. When you’ve got that starting and stopping motion at the toll booths and someone is not paying attention, that can cause some safety issues.Īs people are slowing down or getting up to speed, drivers may be distracted or fumbling for change and you may not be able to stop in time when someone is dropping coins in the toll plaza. Right now we’re transitioning to an all-electronic program. I see where some of our traveling public are wondering why the cash booths are closed and we’re funneling traffic to the EZ Tag lanes. During the pandemic and for the safety of our cash collectors, we pulled them from the roadway. For people who aren’t really familiar with the toll roads, what does it look like now and are there places where you can still pay with cash?
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